At TUNYTECH Business, through our brand and platform TunyAcademy, we are committed to delivering certified professional training and high-level support, while ensuring seamless protection of digital assets and data belonging to our learners, clients, and partners.

Although our Integrated Management System is not yet subject to official third-party certification, our organization bases all of its processes on international best practices from the ISO 9001 and ISO 27001 standards.

Management is firmly committed to supporting, implementing, and continually improving the principles set out in this policy.

This policy applies to all activities conducted under the TunyAcademy brand, specifically:
• The design, planning, and delivery of professional training programs and certification pathways (remote or in-person).
• The administration and operation of digital platforms, learner portals, and associated information systems.
• The management of registrations, customer support, invoicing, and certification tracking.

To guarantee excellence in our educational services, TUNYTECH Business commits, through TunyAcademy, to:

1. Customer satisfaction and active listening:
• Placing the expectations and feedback of learners and corporate clients at the core of our training engineering.
• Providing individualized, responsive, and transparent support when handling inquiries or complaints.

2. Pedagogical excellence and expertise:
• Engaging recognized trainers with verified field expertise and the required accreditations.
• Supplying course materials continuously updated according to state-of-the-art standards and requirements of partner certification bodies.

3. Continuous improvement:
• Systematically evaluating the effectiveness of our sessions through immediate and post-training satisfaction surveys.
• Swiftly correcting discrepancies and refining our learning methodologies.

Aware of the sensitivity of processed data (personal data, login credentials, exam results, accounting records), TUNYTECH Business structures its security around four fundamental pillars:

1. Confidentiality:
• Ensuring that only authorized individuals have access to registration data, learner records, and proprietary educational assets.
• Strictly regulating access to administration environments and databases.

2. Integrity:
• Preserving the accuracy and completeness of training pathways, exam validations, and billing records against accidental or fraudulent alteration.

3. Availability:
• Ensuring high availability of our web platform and educational resources through resilient cloud infrastructure, regular backups, and a tailored disaster recovery plan.

4. Risk management and resilience:
• Periodically identifying, assessing, and mitigating cyber, technical, and organizational risks facing our services.
• Continuously educating our staff and partners on security threats (phishing, digital hygiene, data leaks).

TUNYTECH Business and TunyAcademy commit to complying with all applicable legal, contractual, and professional obligations:
• Strict compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
• Strict compliance with operational requirements and standards established by partner certification bodies and affiliated academic institutions.

Management sets annual measurable objectives to steer this Integrated approach, including:
• Overall learner satisfaction rate.
• Examination and certification pass rate.
• Operational availability of the learning platform.
• Absence of major security incidents or personal data breaches.

This policy is communicated to our teams, available to our stakeholders on the website tunyacademy.tunytech.co, and reviewed at least once a year or upon any significant organizational or technical change.